Geotab Ignition FAQs | Geotab Quick Start Guide

I am a Geotab Reseller. How do I access Geotab Ignition?

As a Geotab Reseller, you can access Geotab Ignition with your existing MyAdmin credentials. Enter your email, password and click the Login button to access Geotab Ignition. 


I am a MyGeotab Customer. How do I access Geotab Ignition?

As a MyGeotab Customer, you can access Geotab Ignition with your existing MyGeotab credentials. Select the Existing MyGeotab Customer checkbox. Enter your email, password, database name and click the Login button to access Geotab Ignition. 


I am not an existing Geotab Customer or Reseller. How do I access Geotab Ignition? 

Select the Register option and enter the required details. You will receive an email with instructions on how to validate your email address. A Geotabber will authorize your account and notify you so you can access Geotab Ignition. You can access it by entering the email and password and click on the Login button.


What do I do if I do not receive a validation email?

Please check your spam folder if you have not received a validation email. If you still have not received it, please submit a question/request on the Geotab Ignition Community Forum


Can I use Geotab Ignition if I do not know SQL?

Yes, Geotab Ignition is equipped with useful sample queries to help you get started. Click the Sample Queries button and preloaded queries will appear. The selected query will appear in the Query Editor upon selection and will populate the Visual Tool.


Is there a way to directly access the Visual Tool?

Yes, you can directly access the Visual Tool by clicking on the Map button. You can toggle between the Console Editor and Visual Tool without losing your query.


I cannot click on the Visualize button or see any data points on the map. How can I fix this?

The SQL query requires type: Geography datatype to populate and plot the data on the map. Ensure the code has at least one column with Geography data type. If you still cannot use the Visualize button or see any data points on the map, please raise a question on the Geotab Ignition Community Forum


I forgot my password. How can I access Geotab Ignition?

MyAdmin users can click the Forgot password button and enter the required details. 

MyGeotab users can select the Existing MyGeotab Customer checkbox, click the Forgot password button, and enter the required details.